Family Support


Free School Meals

Firstly, if you are no longer working as a family, then please apply for FREE SCHOOL MEALS. During this school closure, the children who are eligible for free school meals can benefit from a national voucher scheme whilst they stay at home. Schools can now provide every eligible child with a weekly shopping voucher worth £15 to spend at supermarkets while schools are closed. Please contact Yasmin Begum, our office manager, at if you would like to apply for free school meals.

Free School Meal Vouchers

If your employment circumstances have changed due to Coronavirus, you may now be eligible for Free School Meals. Apply here.

The government has provided support for every eligible child to receive a voucher worth £15 per week to spend at supermarkets while schools are closed.

If you are urgently in need of support, please contact the school and we will do our best to help you.

The government has provided support for every eligible child to receive a voucher worth £15 per week to spend at supermarkets while schools are closed.
If you have no recourse to public funding, please apply to Free School Meals as you still may be entitled.
The application process:
  • Please use the link provided above to see if you are entitled to Free School Meals. Only one application is required for all siblings.
  • Once you have completed the application, please note the FSM reference number for your own personal records.

  • The borough will decide if you meet the criteria and will contact the school on a weekly basis, directly with a list of children who are eligible. You will also be notified via email if you are eligible or not for the FSM scheme.
  • The school will then update the MIS system and forward your child’s eligibility status to Edenred who will contact you to set up your account in order to receive vouchers.
There is a delay with the government voucher scheme called Edenred. Parents who were receiving vouchers with the revious Wande system have been submitted to the government scheme for approval. Parents who have made a new application from 30th March 2020 and are eligible for free school vouchers will experience a delay in receiving the Edenred vouchers. This is due to system issues with the government scheme. We cannot confirm how long the delay will be.
Please note, vouchers will not be backdated and will only begin from when your child has been accepted as being eligible for Free School Meals and has been added to the governments voucher scheme.
If you would like to seek confidential advise in regards to your circumstances, a member of the senior leadership team will be available to speak to Monday to Friday from 9:00am - 12:00pm.

Child and adolescent mental health services

CAMHS Saturday Pop-Up Service​ 

Bookable 40min video-conference slots for families not open to CAMHS. First come first served basis.


Newham CAMHS Workshops
For any families with children in Newham. Parents/carers an sign up to any workshops they are interested in. These are:
  • ​Coping with anxiety (27th May)
  • Managing my mood (10th June)
  • Managing anger (24th June)
  • Managing worries (8th July)
  • Parenting and self-care (22nd July)
  • Mindfulness and self care (5th August)

#Help Newham

#HelpNewham is a new service set up by Newham Council to respond to COVID-19. It provides to residents in Category A (see definition below)

1. Food and essentials

2. Family boxes (with nappies, sanitary towels, condoms, formulae, some basic books/toys),

3. Prescription delivery and

4. Telephone chat/befriending service.

It is intended to support and compliment the work of the faith, VCS sectors and local mutual aid groups who are focusing on all other residents who may need support. 

The school can refer you to this service. Please contact the school if you would like a referral to be made on your behalf. 

#Help Newham Referral Form


Council tax

If you are having difficulty paying your Council Tax due to the Coronavirus pandemic please contact Council Tax and Benefits on 020 8430 2000. If your income has changed you may well be eligible for Council Tax Support which will pay up to 90% of your Council Tax. If you already claim Council Tax support please tell them about the change using the online change of circumstances found on the Council’s website. If you do not currently have a claim for Council Tax support you can make a claim online. If you need help with making a claim or advice, the Council Tax staff will quickly help you make a claim for this and can discuss payment holidays or even hardship grants towards outstanding Council Tax. Please don’t wait for your account to go into arrears before contacting them. We want to help support you in these difficult times.

Rent payments/mortgage holiday

If you are having difficulty paying your rent due to the Coronavirus pandemic, please visit  Making a Benefit Claim pages on the Council’s website. This will help direct you to the right agency to deal with your claim. If you have an existing claim for Housing Benefit and your income has changed please visit the Benefits – Tell us about a Change page and complete the online change of circumstances form. If you need help or advice please contact Council Tax and Benefits on 020 8430 2000 and their staff will be able to help you.

If you are a house owner and unable to keep up with mortgage payments then please get in touch with the provider and ask about a mortgage holiday of up to 3 months. Do be aware that this will result in additional interest being added after this period.

I know that there is already anxiety about the virus and its possible spread and you are all doing an excellent job of looking after your children and keeping the family safe, happy and educated. The staff, governors and members of the PTA at Elmhurst are here to support you through this time. If you would like to discuss something privately then please do email the school office at and please direct the email enquiry at a specific member of staff. 

It is important that we all feel connected as a school community.

Other Support Available

Contact details for food banks and other Newham support services can be found in this document: COVID-19 Support for Newham Families

Further information about Elmhurst's Safeguarding arrangements during closure can be found on the poster below, please click on the poster for more information.